Refund Policy

Last updated: March 2026

1. 30-Day Money-Back Guarantee

PeptideX Lab offers a 30-day money-back guarantee on all purchases. If you are not satisfied with your order for any reason, you may request a full refund within 30 days of delivery. Simply contact us at support@peptidexlab.com with your order number and we will process your refund — no questions asked.

2. Customer Responsibility

By purchasing from PeptideX Lab, you acknowledge and accept 100% full responsibility for your purchase decision. Our products are sold exclusively for research purposes, and the customer assumes all risk associated with their use.

3. Refund Eligibility

Beyond the 30-day guarantee, refund requests may also be considered under the following conditions:

Damaged or defective product: If your product arrives damaged or defective, contact us within 48 hours of delivery with photographic evidence.
Non-delivery: If your order has not been delivered within the estimated shipping timeframe, contact us so we can investigate with the carrier.
Incorrect product: If you receive a product different from what you ordered, contact us within 48 hours of delivery.

4. Non-Refundable Situations (after the 30-day guarantee period)

Refunds will not be issued for:

Change of mind or buyer's remorse after product delivery.
Products that have been opened, used, or tampered with.
Dissatisfaction with results — PeptideX Lab makes no guarantees regarding specific outcomes.
Failure to comply with storage or handling instructions.
Issues arising from unauthorized or improper use of the product.

5. Refund Process

To request a refund, email us at support@peptidexlab.com with:

Your order number.
Reason for the refund request.
Photographic evidence (if applicable).

We will review your request within 5 business days and notify you of the outcome. Approved refunds will be processed to the original payment method within 7-10 business days.

6. Returns

If a return is required, you will be responsible for the return shipping costs. Products must be returned in their original, unopened packaging. We reserve the right to refuse returns that do not meet these conditions.

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback. We are committed to resolving any issues amicably and promptly.

8. Contact

For refund inquiries, contact us at:
support@peptidexlab.com